Clothes Show Live Customer Charter

Our Promises

We will always strive to deliver the best content, be professional and accessible. We will always be passionate about our show and try to innovate, inspire and excite our visitors.

We welcome all feedback, good or bad and take all comments into consideration when planning our shows. We strive to deliver excellent customer service to all our customers, whether visitors or exhibitors, but recognise that sometimes we might get it wrong.If you do have a complaint or any feedback, please write to us at the address below.We will endeavour to acknowledge your communication within 10 working days

Complaints & Feedback

Please address all complaints and feedback to: CLOTHES SHOW LIVE Customer Services
Haymarket Exhibitions Ltd
Teddington Studios
Broom Road
TW11 9BE
or email:

Improvements on the Show

Following your feedback we have implemented the following changes and will continue to look at ways to improve the show:

1.    Platinum Package- For 2014 we are going to be looking at the overall Platinum Package and striving to improve. In addition to entrance to the show, this will include the Official Show Bag, Show Guide and guaranteed runway side seat in the Fashion Theatre. We will also be regulating any additional product samples that may included this year.
2.    Comfort- More seating has been introduced to our 2014 floorplan to increase space and movement for visitors. 
3.    Fashion Theatre- Padded seating will be an option for visitors when booking seats in our Fashion Theatre. Availability will however be limited and on a first come, first served basis.
4.    Catering- Our catering offering will be increased and offer more variety with an increase in healthy options for visitors 


"I loved the Fashion Theatre this year. I thought it was one of my favourites yet. The great thing with the clothes show is you don't know what to expect no matter how many times you go."

"Because I do count the Clothes Show Live as a must see- due to being in the fashion industry I feel its a good place to find new upcoming designers, finding new brands looking at new collections and good discounts."