Special Assistance

special assistance

We are always here to help at Clothes Show Live, so if you require special assistance please see more information below. 

Booking Your Tickets

If you have any special requirements, please call the Box Office on 0844 581 0700

Carers Admitted Free

If you need to bring a companion, assistant or guide with you to the Show to maximise your enjoyment, then that carer will be admitted free of charge. Please make this clear to the Box Office when you book your tickets. 


Please inform the ticket factory on booking and they will advise on seating for the ALCATEL ONETOUCH Fashion Theatre. A level of suitable seating is provided and reserved for Disabled Visitors at all other catwalks. 

Hearing Impairments

Induction loops are fitted to ticket sales points, information points, show guide sales points, all show feature demonstration areas, Press Office and the Organisers’ Office.

The Fashion Theatre will be signed during these sessions:

Saturday - 13.45 and 16.15
Sunday - 11.15 and 15.00
Tuesday - 11.15 and 13.45

Wheelchair Hire

Electric Scooter and Manual Wheelchairs are available to hire from the NEC’s official service partner, Bartrams  If you would like to hire any Mobility equipment for the Show please call on 01353 778756. (phone lines are open 9:00- 17:00 Monday to Friday) For more information visit: www.bartrams.net.

Assistance Dogs

Guide, assistance and hearing dogs are admitted into the Show.

Access & Parking

There's ample disabled parking at the venue, charges apply (£10 per day).

If  travelling by train disembark at Birmingham International Station. Access to The NEC is via the skywalk. All levels of The NEC are accessible to wheelchair users, via ramps or lifts. The Atrium & piazza entrances have automatic doors.


The NEC have Male and Female wheelchair accessible toilets.

Medical Emergencies:

In the event of a medical emergency please notify a member of security or any member of the Show team who will be pleased to help you. Alternatively contact the medical centre on 2222 using the internal telephone situated at the entrance to each hall.

If you have any queries not answered above please contact The NEC on 0121 780 4141.