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Terms and Conditions

Please expand the sections below to view the various terms applicable for The Clothes Show 2016.

The Clothes Show 2016 ticket and entry T&Cs

Tickets to The Clothes Show are issued on behalf of the presenter Haymarket Media Group Ltd and are subject to the following terms and conditions:


1. Nobody will be allowed admission to this event without a valid ticket or pass. 
2. For safety of people at the event, the venue management and the presenter reserve the right to refuse admission and conduct security searches. 
3. All tickets or passes should be checked on purchase, as mistakes cannot always be rectified.
4. Tickets cannot be exchanged or refunds made after purchase. Please note that duplicate tickets cannot be issued under any circumstances. 
5. Defaced or altered tickets or passes will become void and the holder will be refused admission.
6. Tickets cannot be transferred. Tickets cannot be resold for commercial gain. If we have reason to believe that tickets have been resold they will be invalidated and the holder will be refused admission.
7. We may restrict the sale of tickets to a maximum number per person (allocation). We reserve the right to cancel tickets bought in excess of this allocation. 
8. The presenter reserves the right to alter or vary the content or timing of the whole or any part of the event in circumstances beyond its reasonable control without any obligation to make any refunds or exchange tickets. 
9. The presenter does not accept any responsibility for any loss or damage to personal property brought to this event. 
10. Visitors may be filmed, photographed or sound recorded for broadcast, publication or security purposes. 
11. It is a condition of your admission to the show that no commercial (non-private) use may be made by you of the show or any part of it. 
12. Dogs are not permitted on the premises with the exception of guide, assistance and hearing dogs. 
13. Please check event details, timings and car park charges prior to travelling as these may be subject to change. 
14. Any complaints relating to the event should be made to the organiser’s office promptly, prior to or during the event.
15. Every effort will be made to admit latecomers at a suitable break in Theatres or performances but admission cannot always be guaranteed. 
16. Recording of the event is permitted for personal (non-commercial) purposes only. 
17. Some of the events taking place outdoors will take place regardless of weather conditions (unless deemed unsafe by the safety officer). There are no refunds for bad weather. We strongly advise that you come dressed appropriately for an outdoor event at that time of year 
18. The venue and organisers shall not be liable for any loss, injury or damage within the premises. 
19. In accordance with the law visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives.

Haymarket Media Group Ltd, Bridge House, 69 London Road, Twickenham, TW1 3SP, UK
Registered in England with company number 0026718

Website T&Cs

Click here to read the most up to date website Terms and Conditions for all websites operated by Haymarket Media Group Ltd

Public Sector Discount T&Cs

The Clothes Show wants to take an opportunity to thank all of those who serve in our country’s most critical fields. This year we are offering an exclusive 20% discount off full price standard tickets to all those who work within the emergency services, armed forces, schools, council workers and the NHS. It’s time for you to treat yourself!

How It All Works

  • Simply order your ticket, and quote the discount code: ‘PUBL1C20’.
  • You'll be required to collect your tickets at Box Office on the day you attend and will need to present your service ID.
  • This discount applies to the ID holder and two guests, so that you can enjoy the event with family and friends!
  • In order to cater for the weekly structure of shift workers, we're offering this deal for the first and last Alcatel Fashion Theatre performance of the day.
  • This discount applies to full price standard tickets only, and is subject to availability.

Charity Sector Discount T&Cs

The Clothes Show has partnered with the NEC to offer a free entry ticket by way of giving something back to local charity organisations

How It All Works

  • Simply order your ticket, and quote the discount code: ‘GIFT2U’.
  • You'll be required to collect your tickets at Box Office on the day you attend and will need to present your organisation ID.
  • This discount applies to the ID holder and 3 guests, so that you can enjoy the event with family and friends!
  • In order to cater for the weekly structure of shift workers, we're offering this deal for the first and last Alcatel Fashion Theatre performance of the day.
  • You will need to collect your preferred first or last Fashion Theatre performance tickets on arrival at the box office.
  • This discount applies to full price standard tickets only
  • Tickets are subject to availability.

'Buy 2 Get 1 Free' ​Subscriber ​Ticket Offer T&Cs

  1. Offer valid online and over the telephone booking line only. Offer not valid on tickets purchased at the event box office.
  2. Maximum ​9 tickets per transaction.
  3. Cannot be used in conjunction with any other ticket offers or discounts.
  4. Discount applies to full price Standard tickets only.
  5. First and last ​Alcatel Fashion Theatre performance of each day only.
  6. Calls to the 0844 581 1256 booking line cost 7p per minute plus your phone company's access charge.
  7. Ticket are subject to The Clothes Show 201​6 ticket and entry T&Cs, available at clothesshow.com/terms
  8. The Promoter: Haymarket Media Group Ltd, Bridge House, 69 London Road, Twickenham, TW1 3SP, UK

'Buy 2 Get 1 Free' ​Standard & Platinum ​Ticket Offer T&Cs

  1. Offer valid online and over the telephone booking line only. Offer not valid on tickets purchased at the event box office.
  2. Maximum ​9 tickets per transaction.
  3. Cannot be used in conjunction with any other ticket offers or discounts.
  4. Discount applies to full price Standard and Platinum tickets only.
  5. First and last ​Alcatel Fashion Theatre performance of each day only.
  6. Calls to the 0844 581 1256 booking line cost 7p per minute plus your phone company's access charge.
  7. Ticket are subject to The Clothes Show 201​6 ticket and entry T&Cs, available at clothesshow.com/terms
  8. The Promoter: Haymarket Media Group Ltd, Bridge House, 69 London Road, Twickenham, TW1 3SP, UK

'Buy 1 Get 1 Free' Ticket Offer T&Cs

  1. Offer valid online and over the telephone booking line only. Offer not valid on tickets purchased at the event box office.
  2. Maximum 8 tickets per transaction.
  3. Cannot be used in conjunction with any other ticket offers or discounts.
  4. Discount applies to full price Standard tickets only.
  5. First and last Alcatel Fashion Theatre performance of each day only.
  6. Calls to the 0844 581 1256 booking line cost 7p per minute plus your phone company's access charge.
  7. Ticket are subject to The Clothes Show 2016 ticket and entry T&Cs, available at clothesshow.com/terms.
  8. The Promoter: Haymarket Media Group Ltd, Bridge House, 69 London Road, Twickenham, TW1 3SP, UK

'Buy 1 Get 1 Free' ​Standard & Platinum ​Ticket Offer T&Cs

  1. Offer valid online and over the telephone booking line only. Offer not valid on tickets purchased at the event box office.
  2. Maximum 8 tickets per transaction.
  3. Cannot be used in conjunction with any other ticket offers or discounts.
  4. Discount applies to full price Standard and Platinum tickets only.
  5. First and last Alcatel Fashion Theatre performance of each day only.
  6. Calls to the 0844 581 1256 booking line cost 7p per minute plus your phone company's access charge.
  7. Ticket are subject to The Clothes Show 2016 ticket and entry T&Cs, available at clothesshow.com/terms.
  8. The Promoter: Haymarket Media Group Ltd, Bridge House, 69 London Road, Twickenham, TW1 3SP, UK

Black Friday and Cyber Monday 'Buy 1 Get 1 Free' ​Ticket Offer T&Cs

  • Offer valid online and over the telephone booking line only. Offer not valid on tickets purchased at the event box office.
  • Maximum 9 tickets per transaction.
  • Cannot be used in conjunction with any other ticket offers or discounts.
  • Discount applies to full price Standard and Platinum tickets only.
  • Calls to the 0844 581 1256 booking line cost 7p per minute plus your phone company's access charge.
  • Ticket are subject to The Clothes Show 2016 ticket and entry T&Cs, available at clothesshow.com/terms.
  • The Promoter: Haymarket Media Group Ltd, Bridge House, 69 London Road, Twickenham, TW1 3SP, UK

Post Show Survey Alcatel Idol 4 bundle competition T&Cs

  1. Entries close at midnight on 20/01/17.
  2. Prize(s) are an Alcatel Idol 4 including virtual reality goggles.
  3. Only one entry per person.
  4. UK residents aged 14 and over only.
  5. The winner will be drawn at random by a member of Haymarket Media Group staff.
  6. If requested, the winner’s name will be given out.
  7. The draw will be independently supervised.
  8. The Promoter: Haymarket Media Group, Bridge House, 69 London Road, Twickenham, London, TW1 3SP, UK